Service Organization

The industries has never been more under pressure to create knowledge and to transform it to value in ever shortening business cycles than today. At the same time, processes have never been more complex and challenging. Customer facing time, dispatching and stock management has to be almost in real-time to manage those resources in best manner. This requires service and support departments to constantly develop and adapt its processes, systems and organizations to keep up with these rising demands. On the other hand, cost pressure is another major factor to consider. In conclusion, it is vital to apply the limited resources in the most efficient manner at the right place. The Multi Moment Analysis (MMA) is the tool that can provide the data to make these decisions.

Supported by modern technology, the Multi Moment Analysis (MMA) offers a fast and reliable analysis to improve the sales process and allow finding the big time killers in the current work processes and traces it back to its source.

Questions to be answered

  • How much time does my staff spent with
    • Onsite repair (Customer facing time)
    • In-house repair
    • Administrative tasks
    • Travel

Typical processes to analyze

  • Service
  • Administration

Factsheet "MMA for Service Sector" (pdf)

Multi Moment Analysis